Terms & Conditions

Introduction
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By accessing and using the MOOLA Platform operated by MOOLA Solutions Financial Technology OPC (referred to as "User" or "Client"), you acknowledge and agree, without modification, restriction, or substitution, to this Terms and Conditions Agreement and any other policies governing the use of the MOOLA Platform services. You acknowledge and warrant your legal eligibility to enter hereinto as per all the terms and conditions herein.
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The Privacy Policy shall be deemed an integral part of this application and its provisions, and this page is used to inform browsers, visitors, and registered users of our policy regarding all personal information, its use, and disclosure for the purposes of the application. It is your liability to read the Terms and Conditions of the MOOLA Platform to ensure that you are aware of all current terms and conditions in effect. Accordingly, your continued use of any of the MOOLA Platform services constitutes your agreement to the terms and conditions or any changes made hereto.
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Please note that browsing the MOOLA Platform, registering in the application or platform, or requesting the service constitutes acceptance of the privacy policy and the terms and conditions of use without any reservation or objection, and any subsequent modification to this policy and terms of use shall be deemed accepted by you if you continue to use the application after its modification.
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The Terms and Conditions Agreement published on the MOOLA Platform is designed to protect and preserve the rights of both MOOLA Solutions Financial Technology and the users and clients benefiting from the MOOLA Platform services, whether registered or unregistered.

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Definitions
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MOOLA: MOOLA Solutions Financial Technology OPC, a Saudi Limited Liability Company registered in Saudi Arabia under Commercial Registration No. (1010876225) and UID (7035184485) – with its head office in Riyadh, shall be deemed liable for managing and operating the MOOLA Platform services.

MOOLA Platform: A platform provided by MOOLA Solutions Financial Technology to facilitate financial operations for companies, including expense management, issuance of business cards, automation of accounting processes, spending control, and preparation of financial reports, along with any rules or service usage policies that may be published from time to time by us.

User: Any legal entity with an account with MOOLA.

User Clients: Individuals who complete the verification process requested by MOOLA and are requested by the user or authorized thereby to access and benefit from the MOOLA Platform under the applicable terms and conditions, and the terms applied to these users and as determined by MOOLA from time to time, for the purpose of establishing a legal relationship between them and the user, which may require the management of related payments (including but not limited to employees, contractors, etc.).

Applicable Law: Refers to all codes, legislations, regulations, laws, bylaws, approvals, other laws, court orders, and legal provisions - in force and effective and with regulatory force at the national, local, or otherwise applicable level from time to time (and any amendments or interpretive provisions) relevant hereto in Saudi Arabia.

Business Day: Any day except official holidays on which banks are typically open for business in Saudi Arabia.

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These terms and conditions apply when the user registers an account or chooses to use the MOOLA Platform services after the account administrator completes the qualification requirements and verification process specified by the MOOLA Platform, thereby enabling users and user clients to make payments for purchasing products or services, conduct transfers, and receive specific payments as stipulated in these terms and conditions and any of the appendices hereto and applicable policies.

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Requirements for Application Usage:
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The user hereby opens an account with MOOLA by setting a username and password chosen by the user themselves, and all information entered (including data, names, contact numbers, and addresses) must be accurate and precise, free from error or deceit. The username and password must be confidential and personal to the user. The user undertakes regular and periodic updates to security procedures and controls, and the use of a secure browser when accessing the application, ensuring the updating of virus protection software, and notifying the application management in case of suspected unauthorized use of their account. Furthermore, the application shall diligently seek to protect the user's privacy by imposing necessary security standards, particularly since the application's use of user information is for the purpose for which it was stored, to meet their needs and requirements.

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Article I: General Provisions
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The provisions hereof are subject to all regulations, legislation, and instructions in force in Saudi Arabia.

If any provision hereof becomes illegal, void, or unenforceable under any regulations, laws, or judicial provisions, the remaining provisions and other conditions hereof shall remain effective, valid, legal, and enforceable herein and shall be applicable under the laws.

(MOOLA) hereby endeavors, as far as possible, to provide information on (MOOLA Platform) with extreme precision, albeit that some errors may occasionally arise beyond the Application's control.

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1. In the event that any force majeure impedes either party's ability to fulfil its obligations under these terms and conditions, the affected party must provide written notice to the other party within ten (10) days of the commencement of the force majeure event.
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2. (MOOLA Platform) is hereby entitled to request at any time any documents or data from the user that are deemed necessary for the use of platform services.
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Article II: Acceptable Use

Whereas you use (MOOLA Platform), you hereby acknowledge and undertake the following:
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1. You hereby acknowledge and guarantee your legal eligibility to enter hereinto as per all the terms and conditions herein.
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2. You undertake to ensure the accuracy of all information entered into (MOOLA Platform), whether user information, client-entered materials, shared content, advertisements via (MOOLA Platform), or the utilization of platform services.
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3. You shall not share any information for which you do not have the right to use, publish, or disseminate.
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4. You shall not copy any content from (MOOLA Platform) and republish it on other sites without written consent from the owner.
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5. You and the client bear the liability of verifying the details and content of (MOOLA Platform), confirming its accuracy, seeking technical expertise or legal advice before committing to any transaction, and ensuring maintaining appropriate behavior when dealing with other parties.
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6. You shall bear the payment of all fees arising from the services of (MOOLA Platform) when due.
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7. The application of all governmental and private regulations and obligations on the user and clients, and their obtaining of all necessary licenses - if any - to benefit from the services of (MOOLA Platform). Therefore, (MOOLA Platform) hereby waives its legal liability for any violations or breaches resulting from the user or client not obtaining the necessary licenses or engaging in unauthorized and unlicensed activities.
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8. The user hereby acknowledges possessing all necessary licenses for registration on (MOOLA Platform).
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9. The user and the client hereby acknowledge not to employ any means (including, but not limited to, attempting to conceal identity through VPN or Proxy programs) to breach the terms and conditions of (MOOLA Platform) or circumvent the preventive measures applied by (MOOLA Platform).
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10. The user and the client hereby acknowledge not to publish or upload any defamatory, offensive, violating, harmful, threatening, abusive, misleading, racist, or otherwise ethically inappropriate content or unlawful information. (MOOLA Platform) hereby disclaims liability for any damages resulting from such actions and may claim compensation for these damages or violations occurring through its electronic application.
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11. The user and the client hereby acknowledge not to publish any false, misleading, or deceptive content, fictitious materials, or inaccurate or misleading comments.
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12. The user and the client hereby acknowledge not to violate the copyrights, trademarks, patents, database rights, or any other intellectual property rights owned by (MOOLA).
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13. The user and the client hereby acknowledge not to impersonate (MOOLA) or its representative, employee, or any capacity implying affiliation with (MOOLA) unless having official written permission from (MOOLA).
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14. The user and the client undertake to hold (MOOLA) unharmed and compensate it for all liabilities, losses, claims, expenses (including legal fees), and damages (whether direct or indirect) arising from claims resulting from your misuse of (MOOLA Platform), including, without limitation, any claims proven true and constituting a violation by you hereof.
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15. The user and the client bear all legal and criminal liabilities resulting from any violation of the terms and conditions of the agreement.
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16. The user agrees that when using the Application, his information, including username, contact number, email, and any other recorded information, may be shared to the extent necessary to achieve the intended benefit of this Application, within the limits allowed by relevant regulations.
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17. The user acknowledges that the payment method used is owned thereto and legitimate when paying fees.
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18. The user acknowledges not to grant or share his login details with any person, even if closely related. Granting account information to others authorizes them to use and deal with his login details in all respects, including numbers, names, addresses, and payment methods.
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19. The user/client hereby represents and warrants to using the application according to its designated purposes, with full legal liability on his part in case of misuse of the application for unrelated operations.
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20. The user represents and warrants not to harm or injure in any way the operators of the platform or the clients, and in case of violation, he will be held accountable before the competent judiciary.
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21. The user represents and warrants not to use any images, data, or information within the platform to achieve personal gains or purposes.
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22. The user may hereby lodge a complaint on the platform for any issue encountered.
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23. The user may hereby follow up on any complaint previously submitted to the platform.
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24. It is incumbent upon the user that, upon discovering any breach of their account, they forthwith notify the platform's administration thereof. Should notification prove impracticable, the liability for protecting, updating, and using secure browsers for the account falls squarely within their obligations, and it is the platform's role to diligently strive to preserve it.
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25. The user shall pay the due fees to the platform in Saudi Riyals, inclusive of any additional expenses, with payment to be made through the approved methods provided by (MOOLA Platform).
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26. The platform may increase, decrease, add, or deduct any fees or expenses under the terms of the agreement on any of the users.
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Article III: Application/Platform Content

The role of (MOOLA Platform) is hereby limited to providing a range of tools and services for conducting financial transactions for companies, including expense management, issuing corporate cards, automating accounting processes, controlling spending, and preparing financial reports for the company.
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1. (MOOLA Platform) issues the payment card to the user upon their request, which is activated by the user provided they have a valid and current account. The user submits this request through (MOOLA Platform), where (MOOLA) is the issuing authority for payment cards.
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2. Payment cards are issued with a specified validity period from the date of issue, unless otherwise stated on the payment card. (MOOLA) may automatically, at its absolute discretion, renew these payment cards upon expiration. If the user wishes not to renew a payment card, they may cancel it before its renewal date. The expiration of any payment card does not affect the validity of any pending transactions conducted through this card before its expiration date.
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3. Upon the user's request, (MOOLA Platform) may issue additional payment cards linked to the user's account.
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Article IV: Preventive Measures

In an effort to enhance the level and quality of service provided to users of (MOOLA Platform), and as per your use of these terms and conditions, you hereby agree and grant (MOOLA) the right to implement any of the following measures without prior notice if it determines that you have breached the terms and conditions of (MOOLA Platform) agreement:
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1. Suspend your membership and permanently or temporarily ban you from using all or any of the services of (MOOLA Platform).
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2. Report your activities to the relevant authorities.
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3. Take any legal action against you.
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4. The user agrees not to disclose any personal contact details or engage in personal communication within (MOOLA Platform).
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5. (MOOLA Platform) may conduct any investigation or demand disclosure of any documents to verify identity, ownership of funds, or user account.
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6. The user agrees to promptly update registration information whenever any changes occur to ensure completeness and accuracy at all times. (MOOLA) may refuse to provide or suspend wallet services to any person or entity at any time for any reason.
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7. The user agrees to regularly check the wallet balance, review account statements, and all financial transactions.
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8. The user must report any violations or breaches encountered while using the platform.
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9. (MOOLA Platform) retains the absolute right to impose acceptable usage terms regarding the operation of the user's wallet account and provision of services to it, including banning certain categories of commercial transactions such as payments related to gambling, cryptocurrencies, and all virtual currencies as determined on the platform. (MOOLA Platform) will notify the user in case such conditions are imposed on the wallet account.
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10. The user must not use the wallet account for any unlawful purposes such as cheating or money laundering, among others. If the user performs or attempts any transaction that contravenes the restrictions of (MOOLA Platform), we reserve the right to withhold the transaction, or close or suspend your wallet account, report the transaction to law enforcement agencies, or claim compensation from you, or all of the above. The client shall bear all losses, fines, and financial amounts associated with fraud, embezzlement, or money laundering conducted through their account or by any of their employees.
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11. (MOOLA Platform) may refuse payment instructions for specific reasons, such as if the user, for instance, has committed a serious violation of the terms hereof, or if (MOOLA Platform) has reason to believe that the concerned payment is illegitimate. In such cases, we shall notify you thereof through the contact details you have provided, and we shall explain to the user, wherever possible, the reasons for the refusal and the methods for correcting the error in the payment details that led to the refusal. However, we reserve the right to levy charges on you to cover any expenses we may incur during this process. We are not obliged to notify you of our refusal to execute the payment transaction if doing so would be contrary to law.
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12. (MOOLA Platform) may, to the extent permitted by applicable regulations, deduct from your wallet account balance or from your financing instruments all amounts owed to (MOOLA Platform) under the agreement, including fees, for example (“Deductions”). Deductions shall be made at the time of transaction execution, where deductions shall first be made from transferred or collected amounts, then from the user's account thereafter. If the amount due to (MOOLA Platform) exceeds the user's wallet account balance, (MOOLA Platform) may deduct from the financing instrument or the user shall pay the full value of the deductions upon receipt of the invoice.
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13. The user shall be deemed liable for paying all invoices related to expenses incurred in collection operations, in addition to the amount collected, including, for example, lawyers' fees, court fees, collection agents' fees, and all applicable compensations.
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14. (MOOLA Platform) is permitted to issue new payment cards to the user in the following cases:
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a. Notification by the user to (MOOLA Platform) of the loss, theft, or damage of the plastic payment card in their possession.
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b. Invalidation of the payment card due to suspicion of fraud or suspicious transactions.
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c. Unauthorized access to or use of the digital payment card by another person other than the user without the user committing any gross error or negligence.
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d. Expected expiration of the payment card's validity period.
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15. The user must immediately notify (MOOLA Platform) using the contact details specified in these terms and conditions in the following circumstances:
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Loss, theft, or damage of the user's plastic payment card, unauthorized access to or use of the user's payment card by a third party. The user is also deemed liable for any transactions made using payment cards before MOOLA receives notice under this article reporting the loss, theft, damage, unauthorized use, or access of the payment cards.
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Article V: Limitation of Liability

When using (MOOLA Platform), you hereby understand and agree to the following:
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1. The user agrees to the sharing of their personal information, such as username, contact number, email, and transaction record, to the extent permitted by relevant regulations.
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2. Upon registering on the platform or logging in as a guest, the user acknowledges unequivocally that (MOOLA Platform) assumes no liability for any losses, claims, compensations, or damages incurred by the client, or any other issues due to force majeure, adverse weather conditions, official authority decisions, or attributable to the user themselves. The client shall be deemed liable for any matters mentioned above, and the user shall communicate with the relevant party to resolve any existing disputes. All claims shall be directed solely against the client as per their liabilities.
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3. (MOOLA) does not provide any warranties and assumes no liability in the event of the user's non-compliance with the terms and conditions agreement and disclaims any liability for any risks, damages, consequences, or losses incurred thereby or any other party.
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4. (MOOLA) does not provide any warranties or assume any liability for the accuracy, completeness, or correctness of any information provided in the content on (MOOLA Platform) by (users), nor for their compliance with relevant regulations and laws.
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5. (MOOLA) assumes no liability for any loss or damage, whether direct, consequential, special, punitive, or any costs, expenses, loss of profits, loss of business, data loss, corruption, arising from:
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a. Any malfunction due to software errors, internet network issues, unavailability, or any other reasons beyond our reasonable control.
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b. Any loss of password or account due to power outages, errors therein, cessation thereof, or due to your computer system or your account.
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c. Any direct, consequential, special, punitive, or incidental loss, damages, costs, expenses, loss of profits, loss of business, data loss, corruption thereof.
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d. MOOLA shall not bear liability for any loss or damage resulting from any virus or attack leading to service disruption or other harmful technical materials affecting your devices, computer software, data, or other properties as a result of your use of the MOOLA Platform or downloading any content thereon or on any linked website.
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e. In the event of a merger between the platform-owning company and a third party, or the entry of new partners, or in the case of acquisition, the new party is entitled to access user and client data for necessary purposes.
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f. The application may store personal client and user information even if the account is deleted or cancelled, for the possibility of reference to complete pending payment transactions or in case of login re-registration requests.
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g. MOOLA Platform hereby disclaims liability for the client's misjudgment of the default service cost.
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h. MOOLA Platform shall have the right to prevent the client from completing payment procedures that violate the rules of the terms and conditions.
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i. MOOLA Platform shall take any action regarding any existing complaints from users or clients, and the platform shall have the right to act and resolve them as deemed appropriate.
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j. (MOOLA Platform) hereby disclaims any liability for any errors, negligence, non-performance, delays, malfunctions, or losses in services against the user, client, or any third party.
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k. The client and user undertake to inform (MOOLA Platform) of any unauthorized use or breach by unauthorized persons.
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l. (MOOLA Platform) affirms its legal and regulatory right to claim compensation for any violation or infringement of any rights owned by (MOOLA Platform). All that pertains to or follows (MOOLA Platform) are protected rights under intellectual property rights and trademark laws, and are the exclusive property of (MOOLA Platform), and no person is entitled to infringe upon or use them without authorization.
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m. The user and client undertake not to engage in money laundering activities through (MOOLA Platform) and bear full legal and regulatory liability for the accuracy of the information and data added to the platform. We further assert (MOOLA Platform)'s right to claim compensation for any damage or violation resulting from this.
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n. The users and clients agree to (MOOLA Platform)'s right to impose any fees (governmental/banking/administrative/other fees) thereon or on their financial transactions.
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o. After activating the user's account, (MOOLA Platform) may issue a physical or virtual payment card linked to the account, and the user agrees and accepts under this document to automatically issue MOOLA for the payment card. MOOLA will not charge the user for any automatically issued card unless the user activates the payment card.
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p. The user shall be deemed liable for determining all taxes and fees, including, but not limited to, financial transaction taxes, usage taxes, transfer taxes, value-added taxes, deductions, and all other taxes and fees that may be levied, paid, collected, or withheld for any reason related to any request to execute or use wallet services or to use the application, or concerning any act or omission or inaction by the user or by any of the user's affiliates or any of the user's employees, agents, contractors, or representatives ("Taxes").
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k. The user shall be deemed liable for collecting, withholding, reporting, and remitting taxes to the relevant tax authorities, and (MOOLA Platform) or its affiliates shall have no obligation to determine whether taxes apply or not, and (MOOLA Platform) shall not be deemed liable for the calculation, collection, reporting, or remittance of any taxes to any tax authority regarding any transaction.
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r. (MOOLA Platform) shall not be deemed liable to the user for providing salary, reimbursement, or compensation of any kind, directly or indirectly, including compensation for anticipated profits, expected sales, or reputation arising from expenses, investments, or obligations related to the use of wallet services or related to any termination or suspension of wallet services.
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s. In the event of funds remaining in the user's wallet after the agreement terminates, (MOOLA Platform), upon the user's request, shall refund the full amount of the electronic money owed.
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t. Moola shall not be held responsible for any changes or users added by the client to the platform, regardless of the permissions granted to them. In the event of any fraud or embezzlement conducted by an employee through cards issued via the platform, the client assumes full responsibility for the permissions granted to employees. The client is responsible for reviewing and determining employee permissions within the Moola platform to ensure no manipulation or fraud occurs with the funds deposited in the client’s wallet.
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The client undertakes to maintain the system as delivered by the Moola team and agrees not to make any changes or modifications to the system. In the event that the client or a user makes any changes or modifications to the system independently without consulting the Moola team and obtaining their approval, all warranties and obligations stipulated in the contract and terms and conditions shall be considered void.
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Article VI: Memberships and Packages

1. The validity period of user accounts shall be determined according to the agreed subscription duration.
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2. The client shall have the right to cancel their subscription to (MOOLA Platform) upon the application of (Cancellation Terms) as stipulated in the agreement, and to reclaim the remaining amounts in the wallet balance within (30 days) from the termination date, and the user hereby acknowledges the platform's right to deduct cancellation fees.
   
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Article VII: Amendment of the Agreement

Upon your use of (MOOLA Platform), you hereby agree and acknowledge that we may make any updates, changes, or modifications to the terms and conditions at any time and without prior notice. Any amendments to the terms and conditions shall become effective immediately upon their publication on the (MOOLA Platform) website, and shall have no retroactive effect on any previously conducted transactions.

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Article VIII: Dispute Resolution

These terms and conditions are subject to the laws applicable in Saudi Arabia. Furthermore, all non-contractual obligations arising therefrom or relating thereto shall be construed as per the laws applicable in Saudi Arabia.

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Article IX: Scope of Application

This policy applies to both clients and users of (MOOLA Platform) as well as visitors to the company's website.